VAHAN.AI
Vahan is a startup focused on gig working industry, it has placed more that 3 million people to work with its partners like Swiggy, Zepto (Y17) ,Zomato.
The wallet was its full service to provide riders within Indian major cities with incentives and help create a networking recruitment.
- My Role
- Senior Product Designer
- Country
- Bangalore, India
- Timeline
- 2024–20251 year
- Team
- UX Researcher, PM, 2 Engineers
The Problem
Vahan.ai (YC19) had another problem their partner Vahan Leaders ran recruitment agencies across India but where piled with fake leads. The auto calling internal AI analytical tool "Samvadhani" was hallucinating with these leads and wasting recruiters time on numbers that didn't exist.
We saw these agencies had thousands of outdated excel sheets working manually .No tracking , No record of conversations, No systematic follow-ups. The conversion rate was at 8% were recruiters were calling without prioritization.
10,000 Rows, Zero System-the manual chaos costing 40% productivity
We headed over to one of the recruiters office his name was Austin to understand the chaos. It was an Excel epidemic.We helped solved the endless rows scanning under 5 mins and generated genuine leads to one agency and replicated across others in the country.
The AI Campaign Curation
Agencies gave a list and the recruiter were supposed to hit targets. The hotline curation would find proximity on leads, vehicle ownership with License and Aadhar cards. Then categorized into hierarchal system of high( 80-100) , medium(50-79) and low (0-49) priority this eliminated fake leads and focused on time and high conversion.
Call Tracking System
Every call made was logged into the the campaign that was running. It would automatically check 1. Who was called 2. When they were called 3.Duration 4. Conversation and Notes taken 5.Conversion outcome (interested/not /maybe) 6. Follow ups scheduled. No more excel chaos all in one system.
Intelligent Follow Up
The system was deigned to help recruiters not forget and miss any potential lead and an automatic reminder feature was added. "Today"with follow ups and notes on lead was stored. Overdue or missed would show up in which campaigns where chosen. Conversation history was also visible when follow ups. This insured that recruiters could pick up exactly where they left off.
Impact & Learning
Hotline Home
Running a Campaign
Leads
Calling/WhatsApp
Learning Outcomes
1. AI + Human Intelligence
AI curated leads, humans made the call (literally) Neither could work well alone
2. Reducing Cognitive Load
Recruiters had too much to remember to less time . A System that could help them remember created impact like an external brain.
3. Respecting Existing Workflows
We didn't discard the use of Excel but integrated it side by side. Traditional mixed with new method created high conversion.